Whether it's the status of your order, the balance on your prepaid account, or the latest money-saving promotion, we take pride in keeping our customers in the loop. However, we also understand that your time is valuable and don't want to flood your inbox with annoying emails and unnecessary clutter. At All About Books you can always count on full transparency, quick timely response to inquiries, and total control over the types and frequency of communications you (or others in your organization you designate) receive from us.
- Paperless Policy
- Transaction and Account Correspondence
- Credit Card Security Protocols
- Marketing and Promotional Materials
- Contact Us
All About Books has implemented a Paperless Policy to save paper and reduce our carbon footprint. With the exception of Packing Lists (which are included in all shipments), we will only email you copies of your transactions unless otherwise instructed. You can select to receive a hard copy of your invoice by mail on the Billing page at checkout or in the Billing Instructions space on all spreadsheet and PDF order forms.
Transaction and Account Correspondence
Below is a list of emails customers can generally expect to receive from All About Books during the normal course of business. Please note that you cannot opt out of receiving any communication related to transactions you have placed or the maintenance of your account. It is important to note that these emails will NOT contain any marketing or promotional materials.
Order Processing Emails
Order Received - You will receive this email as an acknowledgement that your order was recevied and is being reviewed for processing, including inventory availability, delivery date requirements and/or any other special processing requests.
Order Confirmation - Once your order has been reviewed and any potential issues or special circumstances addressed, you will receive a confirmation that your order has been cleared for processing. This email will include an estimated date of shipment and delivery, as well as an itemized list of the products, quantities and prices per unit ordered. Please review this email for accuracy as any changes to your order should be made before it ships.
Inventory Discrepancy Discovered (RESPONSE REQUIRED) - If during the processing of your order an inventory discrepancy is discovered that impacts the availablility of items on your order, you will receive this email informing you of the discrepancy and some suggested options for how you would like us to proceed.
Shipping Notification - You will receive a shipping confirmation once your order ships, including the destination address, shipping contact, carrier tracking number, package count, and itemized list of the products and quantities shipped. Please review this email carefully for any discrepancies that may need to be addressed while your shipment is in transit. A PDF copy of your packing list will be attached for you to verify the items in your shipment when it arrives. If your order has multiple shipments (e.g. back order fulfillments), you will receive a shipping confirmation email with tracking information for each individual shipment. You can also track your orders by logging in to My Account and navigating to the Shipping/Tracking page.
Possible Large Truck Shipment (RESPONSE REQUIRED) - In the event your order is a candidate for LTL (Less-Than-Truckload) shipping, you will receive this email to help us determine if your facility is capable of accepting large truck deliveries.
Back Order Shipment Notification - If your original order contained back orders, you will receive a separate shipping confirmation after the back order(s) ship. Please review this email carefully for any discrepancies that may need to be addressed while your shipment is in transit. A PDF copy of your packing list will be attached for you to verify the items in your shipment when it arrives.
Returned Shipment Notification - In the event a shipment is returned to our facilities due to non-deliverability (incomplete address, refusal of shipment, etc), we will send you this email notifying you of the returned shipment and detail some options for how you would like us to proceed.
Invoice Confirmation - You will typically be billed for your order within 24-48 business hours after it ships. Your invoice confirmation will include such important details as the billing contact, payment terms, amount owed, due date, and an itemized list of the products, quantities and prices per unit. Please review this email carefully to ensure accurate and prompt payment of your order. A PDF copy of the invoice will be attached to review and save for your records.
Payment Receipt - After your payment is processed, you will recieve a standard receipt including the payment amount, method, and reference number. A PDF copy of your receipt will be attached to review and save for your records.
Prepaid Account Deposit Confirmation - You will receive this email after money is deposited into your prepaid account. This email will contain the details of your deposit, your current prepaid account balance, and your customer number for your to reference whenever you decide to use your prepaid funds.
Refund Confirmation - If you create an All About Books account/order for the first time, we may need to delay processing until we can confirm the non-profit status of your organization. For more information about our Customer Requirements, please click here.
Prepaid Account Balance Update - You will receive this email whenever funds from your prepaid account are applied to an open invoice. This email will include a an attached payment receipt in PDF format for you to review and save for your records, as well as your current prepaid balance.
Past Due Invoice(s) (RESPONSE REQUIRED) - If you place a new order but have past due invoice(s) against your account, you will receive this email informing you to settle your account. In some cases, we may need to hold up the processing of your order until full payment is received. For more information about our Billing Policy, please click here.
Account Management Emails
Welcome to All About Books - You will receive this email after your create a new account online. This email will include your new customer number for future reference.
Your Account is Pending Authorization - If you create an All About Books account/order with a billing or shipping address that matches an address already on file with an existing customer record, you will receive this email informing you that we need to make sure you are authorized to place orders on behalf of the existing customer record. If you are authorized, we will merge your account with the existing account and continue to process your order.
Certification of Non-profit Status (RESPONSE REQUIRED) - If you create an All About Books account/order for the first time, we may need to delay processing until we can confirm the non-profit status of your organization. For more information about our Customer Requirements, please click here..
Web Access Granted - If you ever forget your username/password or need help accessing your All About Books website account for the first time, we will send you this email with your login credentials. We highly recommend you change your password after logging in with your AAB-supplied password.
Designating Transaction Contacts
You can designate specific recipients to receive such transaction correspondence as shipment tracking emails and invoice confirmations.
Billing Contact(s) - You can set up to 4 different contacts to receive all correspondence related to order billing, including invoice confirmations, payment receipts, and refund notifications. To set Billing Contact(s) for your order, enter the recipient(s) email address in the designated field(s) on the Billing Information page at checkout.
Shipping Contacts - You can set up to 4 different contacts to receive all correspondence related to order shipping, including shipment notifications, return authorizations, and LTL (Less-Than-Truckload) delivery appointments. To set Shipping Contact(s) for your order, enter the recipient(s) email address in the designated field(s) on the Shipping Information page at checkout.
Credit Card Security Protocols
When it comes to credit card security, we take your organization's sensitive information very seriously. That is why we maintain strict compliance to PCI (Payment Card Industry) data security standards on an annual basis. In addition to these cybersecurity measures, we also ask that our customers please observe the following communication protocols to ensure your credit card data is protected:
Only enter credit card information on our secure online forms on the Billing page at checkout or on the credit card page in the My Account section.
Do NOT send your credit information to us in writing, such as on spreadsheet/PDF order forms or in the body of an email, web chat, or text message. Instead, enter in your credit card information in My Account > Settings > Payment Methods. If you have any questions or difficulty accessing your online account, call Customer Service at (866)-732-3667, Monday - Friday, 8AM-430PM, EST. Note: do NOT leave your CC information on a voicemail.
Marketing and Promotional Materials
We love deals as much as you do. That is why we may periodically send you emails detailing the latest sales and promotions, newsletters, product updates, and surveys to help us learn more about you and how to improve your customer experience. Of course, these emails are 100% optional. You can opt to receive all of them, only those types that interest you, or none of the above. To set your marketing and promotional email preferences, sign in to My Account and navigate to Settings >Email Preferences OR contact Customer Service and we would be happy to assist you.
We pride ourselves on being easy to connect with and responding to your inquiries within 24 business hours. Feel free to reach out to our staff with any questions, comments, or concerns!
Phone - 866-732-3667
Press 0 - To speak to a customer service representative immediately.
Press 2 - To make a payment, check your prepaid account balance, or any other billing questions.
Press 7 - To schedule a pickup or delivery, or inquire about shipping.
Press 9 - To listen to the company's directory.
Fax - 800-997-4802
Email - firstname.lastname@example.org OR Contact Us through the website.
Hours of Operation - We are open Monday - Friday, 8AM - 4:30PM, Eastern Standard Time. Visit our Customer Service home page to view a schedule of our holiday closures.
Staff Directory - Visit our Meet the AAB Team page to learn more about the AAB team.
Mailing/Billing Address - Please send all mail/payments to our PO Box address
All About Books, LLC
PO Box 266
Canandaigua, NY 14424
Physical Address - Please send all packages/shipments to our physical address.
All About Books, LLC
2471 State Route 21
Canandaigua, NY 14424
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