Some of our customers receive funds from external sources and are deposited as prepaid funds to use on their orders. If your account balance at the top of that page during checkout says $0.00, it either means your prepaid funds have not yet been deposited or you do not have available funds. If you are not expecting to receive any funds, select "No". Please note that if your orders are paid for by someone else in your organization after orders are placed, this is not the equivilant of prepaid funds and "No" should be selected from the drop down.

Yes. All of your orders will appear in the purchases section of your web account, regardless of how they are placed.

Yes. If you provide us with a purchase order, we will include the PO number on all packages and documentation (confirmations, invoices, packing slips, etc) associated with the order.

AAB specializes in custom order fulfillment to suit your unique program's needs. To place an order for multiple sites, we recommend:

• Work with a dedicated Sales Account Manager (preferred) - an AAB representative with experience building custom orders will guide you through the entire process including book selection, age/language distribution, custom pricing, and special fulfillment requests. Once your book package is approved, they will divide the books into separate orders for each site.
• Place orders online for each individual site - if you prefer to choose the books yourself, we recommend you place separate orders for each site on the website. You can use the booklist feature to organize orders for each individual site to save for later and convert to the shopping cart when you are ready to submit.
• Use the Excel Order Form - if you prefer to work off spreadsheets, we recommend you request our Microsoft Excel Order Form by contacting us and build your custom order accordingly. You can then email the form back to Customer Service and we'll take care of the rest.

Yes. AAB offers Custom Invoicing. We can consolidate multiple invoices into one, generate invoices before your books are set to ship, and/or backdate invoices to meet your accounting needs. Please contact Customer Service if you would like to take advance of Custom Invoicing.

Yes. AAB offers Scheduled Shipping to help programs with limited storage space order ahead of time and receive books as needed. To setup a Scheduled Shipping order you can:

• Request our Multiple Ship Date Order Form - this order form allows you to split your order into 4 different ship dates.Contact us to request the form.
• Work with a dedicated Sales Account Manager - we would be happy to assist you in putting together your scheduled shipping order.

Yes. AAB offers Free Warehousing on all orders. Your order will not be billed until the order has shipped unless you specifically request for an invoice to be sent sooner.

To make a return, navigate to our Return Policy page and follow the instructions listed.

You may return items free of charge up to 90 days from the date the order shipped regardless of the reason for return. After 90 days, you can still return items but you must pay a modest shipping and restocking fee regardless of the reason for return.

For more information about our Return Policy, please click here.

Yes. AAB offers Scheduled Shipping to help programs with limited storage space order ahead of time and receive books as needed. To setup a Scheduled Shipping order you can:

• Request our Multiple Ship Date Order Form - this order form allows you to split your order into 4 different ship dates. Contact us to request the form.
• Work with a dedicated Sales Account Manager - we would be happy to assist you in putting together your scheduled shipping order.

Yes. AAB offers Free Warehousing on all orders.

Yes. AAB offers Custom Invoicing. We can consolidate multiple invoices into one, generate invoices before your books are set to ship, and/or backdate invoices to meet your accounting needs. Please contact Customer Service if you would like to take advantage of Custom Invoicing.

Booklists are an online tool that can help you compile, organize and save products for future reference, such as frequently ordered items or "wishlist" items.

To create a Booklist from the Order Tools dropdown - Hover your mouse over the Order Tools link in the global navigation bar, then click My Booklists. If you do not have any booklists, you will be prompted to create a new booklist. If you already have a booklist(s) created from a previous session, click on the Create New Booklist button and follow the prompts.

To create a Booklist or add items to a Booklist from a Product Detail Page - Click on the Add to Booklist button to the right of the product description. Click Add New Booklist to a create a new booklist with the selected item.

If you need additional help, please contact Customer Service.

A Prepaid Account allows you to deposit funds to your All About Books account to be used to pay for future orders.

Prepaid Accounts were created to help customers who want to:

• Bypass any internal administrative fees charged on their fundraising efforts
• Avoid dealing with invoices and payments
• Spend out remaining grants, but choose and order books at a later date
• Easily distribute funds and track spending in multiple locations
• No setup or maintenance fees
• No expiration dates
• Total control to add, use, or remove funds at your convenience.

To open or add funds to a Prepaid Account, you can download the Prepaid Account Setup Form and mail it along with payment (check or money order) to:

All About Books, LLC
PO Box 266
Canandaigua, NY 14424

If you wish to open or add funds to a prepaid account using your credit card, for security purposes please enter your credit card in My Account > Settings > Payment Methods then call Customer Service (866)-732-3667 (Monday - Friday, 8AM - 430PM, EST). Our staff will then securely process your payment for the desired amount using the stored credit card information saved to your account. Please do NOT send in your credit card information in writing to AAB.

Yes, we can set up Prepaid Accounts for multiple locations. Please call Customer Service (866)-732-3667 (Monday - Friday, 8AM - 430PM, EST) to setup your prepaid accounts.

Each time you deposit funds into a Prepaid Account you will receive an email confirming the deposit and your current balance. You can also view your Prepaid Account balance online in the My Account > Prepaid Account page. Once funds have been applied to an open invoice, you will receive a payment receipt via email that includes your current Prepaid Account balance. For customers managing multiple Prepaid Accounts, a monthly report of account activity is available upon request.

• Online - select Prepaid Account as your payment method during the checkout process.
• Email/Fax - mark Prepaid Account as the payment method on the order form and be sure to specify the AAB account number from which to draw the funds.
• Phone - let your Sales Acccount Manager know that you would like to pay with your Prepaid Account funds.

To register for an account online, click the Sign In | Register button in the site header, fill out the required fields in the New Customer column to the right, then click the Create Account button.

To sign in, click the Sign In | Register button in the site header, fill in your user name and password in the Sign In section to the left, and click the Log In button.

If you forgot your username/password or need help signing in or registering a new account, please contact Customer Service. Please note that if you have received a Welcome Pack from All About Books, we have already established an account for you and you can contact Customer Service for your log in information.

Sign in to your account. In the navigation menu to the left, click to expand the Settings sub-menu. From there you can select Profile Information, Email Preferences, Address Book, Payment Methods, or Update Your Password and update your various preferences.

Sign in to your account. In the navigation menu to the left, click to expand the Settings sub-menu, then click Update My Password. Fill in your current password, your new password, and confirmation of your new password, then click the Update button.

Sign in to your account. In the navigation menu to the left, click to expand the Settings sub-menu, then click Address Book. Click the Edit button on the address you wish to change. Please note that you may be sharing your account with other users in your organization, so be mindful when adding, editing and/or deleting addresses from your address book.

Sign in to your account. In the navigation menu to the left, click to expand the Settings sub-menu, then click Payment Methods. Fill out the required fields and click the Add Credit Card button to add a new credit card to your account. To delete a credit card, click the Delete button. Please note that you may be sharing your account with other users in your organization, so be mindful when adding, editing and/or deleting credit cards from your account. Also make sure that you update your credit card information in the event your card on file has expired.

Sign in to your account. In the navigation menu to the left, click to expand the Purchases sub-menu, then click Purchase History.

Yes, all of your orders should appear in the Purchases > View My Orders page in the My Account section, regardless of how the orders were placed.

Sign in to your account. In the navigation menu to the left, click to expand the Billing sub-menu, then click Invoices. Click on the purchase number to view the details page for a particular order, then click the Download as PDF button to the right.

If the order you are inquiring about is "Pending Billing" or Pending Fulfillment", an invoice has not yet been generated. To view and download the Sales Order, sign in to your account. In the navigation menu to the left, click to expand the Purchases sub-menu, then click Purchase History. Click on the order number to view the details page for a particular order. From here, you can view the order information and download a PDF of the Sales Order.

Booklists are an online tool that can help you compile, organize and save products for future reference, such as frequently ordered items or "wishlist" items.

To create a Booklist from the Order Tools dropdown - Hover your mouse over the Order Tools link in the global navigation bar, then click My Booklists. If you do not have any booklists, you will be prompted to create a new booklist. If you already have a booklist(s) created from a previous session, click on the Create New Booklist button and follow the prompts.

To create a Booklist or add items to a Booklist from a Product Detail Page - Click on the Add to Booklist button to the right of the product description. Click Add New Booklist to a create a new booklist with the selected item.

If you need additional help, please contact Customer Service.

If some of the fields in your account Profile are greyed-out to prevent you from making changes, then your account is being controlled by another user with Administrator rights. Generally, the person who first creates the account for an organization is, by default, the account administrator with full permissions to edit. All subsequent users are set up as Contact or Sub-User Accounts with limited permissions to edit.

If you need to update the Administrator for your account, please contact Customer Service.

Because your account may be shared with other users in your organization, your shopping cart may also be shared. To separate your items from other users, we recommend you use the Booklist feature to create orders and convert them to the shopping cart when you are ready to submit.

Items that are Pending Receipt have no stock available but have been reordered and will be available for purchase at the date specified. Pending Receipt items may be backordered and shipped once new stock arrives.

Items marked as Out of Stock have no stock available and have not been reordered. AAB may or may not reorder Out of Stock items. Check the item detail page for updates on the item's stock status.

Discontinued items have no stock available and cannot/will not be ordered by AAB.

Absolutely! In addition to our online Order Tools such as Booklists and Custom Book Packages, our Sales Account Managers are always available to assist you in selecting the right books for your literacy program. Feel free to Contact Us anytime.

Yes. The exact quantities needed to reach a given discount tier depends on the specific title(s) selected. Please contact Customer Service for more information about buying in bulk.

Possibly. It depends on the specific title and publisher, but we would be happy to look into it for you. Contact Customer Service to inquire about specific titles that we do not carry. For faster service, please include such book information as the publisher, author, ISBN and quantity needed in your inquiry.